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Quality Management Systems

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Quality management: The path to continuous improvement

When considering how a business operates, the initial things that likely spring to mind include the usual processes and departments: product development, sales, marketing, HR, and more. However, it’s important to recognize that each of these areas is influenced by an overarching system that is often underestimated – the quality…

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Quality management principles: The foundation for success

As the business world continues to navigate uncharted waters, companies and organizations of every size face unprecedented pressure. To thrive, they must consistently deliver exceptional quality and customer experience. That means striking a delicate balance: delivering excellence alongside the pursuit of operational efficiency. To do this, they must be able…

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Japanese Transfer of Technology & Best Practices – LEAN Management & LEAN Six Sigma in Morocco

There are many reasons why attending a Japanese university fulfills an individual’s intellectual goals. I have always been highly inspired by the Japanese remarkable economic and technological development. The Japanese have managed to overcome the ever increasing struggle of natural resource scarcity, and become one of the global leading countries.…

Customer-satisfaction-in-the-hospitality-industry
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Hospitality Industry: Increasing Customer Satisfaction

The formula to make customers satisfied in the hospitality industry is not to provide services that will only make customers say “it was a good experience” but to make them say “we will definitely come back again” and keep them loyal, by providing quality in services with pleasure. Pleased customers…

Quality-Control-in-Pharmaceutical-Industry
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The Solution to Pharmaceutical Industry Anomalies

The evolution of the pharmaceutical industry over the years in the world market has been of a great concern for the health care service institutions, and customers, particularly. The importance of pharmaceutical industry utilization relies on the premise of quality control management implementation, which intends to improve the management system…